Ways CX Leaders Can Build Customer

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dataset: Zendesk AI draws on trillions of data points fromreal service interactions, allowing it to be fine-tuned to help you achieveexcellence in service. Additionally, his intelligence improves over time. Theexperience you offer therefore improves with each step. A solution designed foran A-Z service experience : Zendesk AI was created to boost the efficiency andproductivity of every member of your service team: from agents and admins, tomanagers and customers. Transparent, confidential and trustworthy: businessescan easily adjust it and use AI in the way that best meets their needs.7  Trust in AI Customers are already convinced thatAI has the power to improve their experiences. Here's how businesses can meettheir

expectations. By Cristina Fonseca, AI Manager at ZendeskLast updated September 22, 2023 Person stopping a rock from rolling AI'sability to improve the customer experience is undeniable, but many are stillhesitant to trust it. That’s why building customer trust in AI  Chinese Malaysia Phone Number List remains one ofthe biggest challenges facing CX leaders today. This reluctance is due toseveral factors: AI is powerful, very technical and sometimes difficult tounderstand. The name alone is sometimes enough to arouse fears, such as that ofthe obsolescence of humans or an endless conversation with a chatbot . But withthe right protection measures, customers and businesses can reap big benefitsfrom this technology. To build customer trust, managers must ensure they take aserious,

transparent and focused approach when implementing AI. Forwhat ? Because trust is not a given, it is earned. And if it is not wonovernight, it can conversely be lost in an instant. When AI provides incorrectinformation, fails to protect personal data, or provides a poor experience,businesses can lose customer trust in no time. Building customer trust in AIremains one of the biggest challenges facing CX leaders today. It's hard to getrid of a bad reputation. If you undermine a customer's trust in AI or your abilityto use it, you jeopardize not only your relationship with them, but also theirperception of the technology as a tool. The fine balance between AIopportunities and risks At the moment, customers are pretty enthusiastic aboutAI. Our research shows